Refund policy
Return and Refund Policy
For eligibility on a return, items must be in the original condition it was received in: unused, with tags, and in its original packaging. Your digital receipt or proof of purchase is also required.
European Union Policy: If your order is being shipped into any country in the EU (European Union), you have the right to cancel and return your shipment for any reason without justification. As of this version, returns are only eligible for EU customers. Shipping costs will all be handled by the customer as well if your return is accepted. Cancellations are accepted prior to order fulfillment.
Information
All products are FINAL SALE.
Returns are not available at this time for U.S. and INT customers. However, you may cancel at any time prior to order fulfillment. Please make sure you read the description of products and are sure of your order before checkout.
To start a return, you may contact me at meow@candlewoodbox.com or use the contact page on the home menu. You have 14 days after receiving your order to a right of withdrawal and return as long as you make the request.
If your return is accepted, we will send you details regarding the process of return as well as instructions on how and where to send your package. Items sent back to us without confirmation will not be accepted. When your return is processed and approved, you will be automatically refunded to your original payment method within ten business days. Please remember it can take some time for your bank/credit company to process and show the refund.
For any further questions regarding this policy, please feel free to contact the email listed above. 𐔌՞ ܸ.ˬ.ܸ՞𐦯
Damages
Please inspect your order upon reception and contact me immediately with evidence if the items are damaged or incorrect. I will discuss exceptions for refunds depending on the origin of fault.
Exchanges
To exchange, the fastest way is to return the item delivered to you, wait for your return to be processed, then make another purchase for the new item.